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Remote Care Live

Keep things face-to-face, even from afar

Beltone Remote Care Live lets you provide personalised care and support for your clients when they need remote assistance. You can talk live, video chat, and adjust their hearing aids at a distance. This service is integrated in the Beltone SolusMax™ fitting software and GN Online Services, so no extra platforms are needed. Available for iOS and Android™ devices.

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How it works

Once your clients install the intuitive Beltone HearMax™ app, they can begin easily adjusting their hearing aids.
Now you can keep things personalised, even from afar.

Download the step-by-step guide     One-pager on remote in-ear testing

1. You initiate a video call from your clinic at a mutually convenient time
2. Your client accepts your call in the app
3. You provide real-time counselling or fine-tuning adjustments to your client's hearing aids according to their needs

Beltone fitting software

Beltone Solux Max™ fitting software, Remote Care and Remote Care Live for remote fine-tunings and live video counselling.

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Beltone HearMax app

Your clients can use our app to check they are wearing their hearing aids correctly, personalise their sound experience, and request assistance from you.

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Register on GN Online Services to get started

In order to offer Beltone Remote Care services to clients, you need to register your business with GN Online Services. 

On this site, you can: 

  • Manage user access for other hearing care professionals in your practice
  • Manage the locations of your business
  • Customize your automatic response to remote fine-tuning requests

Reminder: You will need your Beltone Account ID to register on GN Online Services.

Download the GN Online Services guide



Wireless accessories

Full ecosystem featuring the Beltone HearMax™ app, wireless accessories, and direct streaming.

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